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HackersCatalog believes that Merchandise can be mis-handled during shipping, incorrectly manufactured, or may have problems that are out of our control. This is why we adhere to the Return Policy stated here. Please read this fully to understand the procedure in which to return faulty items.
Return Policy and Procedure:
Returns will only be accepted if accompanied by a RMA ( Return Merchandise Authorization ) number attached to the item and package. This RMA number will only be given if the items meet the return requirements listed below !. Items are not returnable because you don't like them, or don't understand them. This number can be obtained by contacting info@hackerscatalog.com.
Only the Following Items are available to be returned for credit, exchange or refund of the purchase price only, We reserve the right to charge by law a minimum 15% for restocking of the merchandise accepted for return:
  • Electronic Hardware found to be faulty at delivery. Once returned this equipment will be tested by our technical staff to insure it is faulty. At that time, either exchange or refund will be determined by EXTREME MEDIA. We reserve the right to refuse refund of merchandise returned as faulty when operating normally upon return.
  • Software found to be faulty upon attempt to load or view in a computer. Scratches or abuse do not make a product returnable and no refunds will be given to merchandise returned damaged or incomplete.
Items not available to be returned include:
  • Books: Because of the ability to read, copy or redistribute material contained in the books, no refunds are given on these items.
  • CD Software: Because of the ability to read, copy or redistribute material contained in the software, no refunds are given on these items unless they meet the criteria above in which a (RMA) number will be assigned.
  • Items kept for over 30 days are subject to limited refunds for defective merchandise only. Exchange only as these items were kept past the normal time for evaluation and return. Items under 30 days are eligible for credit minus shipping.
Clothing and Wearables:
  • Clothing Ordered that has been woren is non-refundable. The item if woren is available for exchange only if a problem exists in the manufacturing of the garment.
  • Clothing ordered that is the wrong size - Exchange only with all tags still attached.
  • Hats, Pirate Flags - Returnable only when in original packaging, factory sealed and returned withing 30 days of purchase.
ALL returns are subject to review and final authorization rests on HackersCatalog.com and Extreme Media. All Sales are otherwise FINAL. NO Refund is given to those individuals who cannot commit a crime using our products, IT IS NEVER OUR INTENT for this information to be used to break any laws, either local or abroad. Information sold here is for informational purposes only and the consumer is responsible for checking local and federal law for uses of such products in there area.
Thank you
Extreme Media
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